PRIVACY POLICY

Effective Date: July 16, 202

At Glow Research, operated by Glow Medical Peptides, LLC, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit Glow-Research.com, create an account, purchase products, communicate with us, or interact with our email, SMS, and other marketing communications.
By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Personal Information You Provide
We may collect information you voluntarily provide, including:
● Name
● Email address
● Telephone or mobile number
● Billing address
● Shipping address
● Account login information
● Order and purchase history
● Customer-support requests
● Communications you send to us
● Reviews, survey responses, or feedback
● Marketing and communication preferences
● Information submitted through website forms

Payment Information
Payment information is processed securely by third-party payment processors. Glow Research does not ordinarily store complete credit-card numbers or card security codes on its own systems. Payment processors may collect and retain payment information according to their own privacy policies and security practices.

Order and Transaction Information
We may collect information relating to:
● Products purchased
● Order dates
● Order values
● Payment status
● Shipping and delivery information
● Tracking numbers
● Returns, refunds, disputes, or customer-service activity
● Discount codes or promotional offers used

2. MARKETING AND COMMUNICATION DATA

When you subscribe to or interact with our communications, we may collect:
● Email subscription status
● SMS consent and opt-in status
● Email opens and clicks
● SMS delivery and engagement data
● Campaign attribution
● Referral sources
● UTM parameters
● Promotional codes
● Abandoned-cart activity
● Product and browsing interests
● Communication preferences
● Date and method of consent
● Unsubscribe and opt-out records
We may use this information to send relevant communications, understand campaign performance, personalize content, and honor your communication preferences.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically, including:
● Internet Protocol address
● Approximate geographic location
● Country
● State or region
● City
● Time zone
● Browser type
● Operating system
● Device type
● Device identifiers
● Internet service provider
● Pages viewed
● Links clicked
● Time spent on the website
● Referring and exit pages
● Search activity
● Shopping-cart contents
● Abandoned-cart events
● Session activity
● Website errors and performance information
● Marketing campaign and attribution data
We may collect this information through cookies, pixels, tags, local storage, analytics tools, server logs, and similar technologies

4. HOW WE USE YOUR INFORMATION

We may use personal information to:
● Process payments and fulfill orders
● Create and manage customer accounts
● Confirm purchases
● Provide shipping and tracking updates
● Communicate about orders
● Respond to customer-support requests
● Verify customer information
● Prevent fraud and unauthorized transactions
● Maintain website security
● Detect misuse or violations of our policies
● Improve our website, products, and customer experience
● Personalize website content
● Remember customer preferences
● Maintain shopping carts
● Send abandoned-cart reminders
● Provide requested information
● Manage subscriptions and communication preferences
● Send marketing emails with consent where required
● Send marketing SMS messages with consent
● Segment audiences for relevant communications
● Measure advertising and marketing performance
● Conduct internal reporting and analytics
● Maintain financial and transaction records
● Enforce our Terms and Conditions
● Comply with legal, tax, accounting, and regulatory obligations
● Establish, exercise, or defend legal claims
● Protect the rights, safety, and property of Glow Research, our customers, and others
We may also use deidentified or aggregated information for analytics, research, business planning, and service improvement.

5. EMAIL MARKETING

You may receive promotional emails from Glow Research when you subscribe, provide appropriate consent, or when communications are otherwise permitted by law.
Marketing emails may include:
● New product announcements
● Educational or research-related content
● Promotions
● Discount offers
● Abandoned-cart reminders
● Company updates
● Customer surveys
You may unsubscribe at any time by using the unsubscribe link included in a marketing email.
Unsubscribing from promotional emails will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, security notifications, policy notices, or responses to customer-support requests.

6. SMS MARKETING PROGRAM

Glow Research may send text messages when you voluntarily provide a mobile number and expressly consent to receive SMS communications.
Messages may include:
● Order confirmations
● Shipping and delivery updates
● Account notifications
● Customer-support communications
● Abandoned-cart reminders
● Product announcements
● Promotions and special offers
Consent to receive marketing text messages is not a condition of making a purchase.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.

How to Opt Out
You may opt out of SMS communications at any time by replying:

STOP
You may receive a final confirmation message after opting out.
For assistance, reply:

HELP
You may also contact Glow Research using the contact information at the end of this Privacy Policy.

Abandoned-Cart Tracking
Our website may use cookies, pixels, and similar technologies to identify when items are added to a shopping cart but a purchase is not completed.
When you have consented to receive applicable communications, this information may be used to send an abandoned-cart reminder by email or SMS.

SMS Consent Data
Text-message originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes.
We may provide limited SMS-related information to service providers that help us operate our messaging program, such as telecommunications providers and authorized email or SMS platforms. Those providers may only use the information to perform services on our behalf, support message delivery, maintain compliance records, and operate the messaging program.

7. HOW WE DISCLOSE INFORMATION

Glow Research does not sell personal information for money.
We may disclose personal information to service providers and business partners that perform services on our behalf.

Service Providers
These providers may include:
● Payment processors
● Banks and financial institutions
● E-commerce platforms
● Website hosting providers
● Cloud-storage providers
● Information-technology providers
● Cybersecurity providers
● Fraud-prevention services
● Shipping carriers
● Fulfillment providers
● Customer-support platforms
● Email service providers
● SMS messaging providers
● Marketing automation platforms
● Analytics providers
● Advertising and attribution providers
● Accounting professionals
● Legal advisers
● Tax professionals
● Insurance providers
● Business consultants
Examples may include shipping carriers such as UPS, website infrastructure and security services such as Cloudflare, and email or SMS platforms such as Klaviyo.
Service providers are authorized to use information only as necessary to perform contracted services, comply with law, protect security, and support their legitimate operational requirements.

Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
● Comply with applicable law
● Respond to a court order, subpoena, warrant, or government request
● Cooperate with law enforcement
● Protect against fraud
● Investigate suspected illegal activity
● Enforce our agreements and policies
● Protect the security of our website
● Protect the rights, safety, or property of Glow Research, our customers, or others
● Establish, exercise, or defend legal claims

Business Transactions
Information may be disclosed or transferred in connection with:
● A merger
● Acquisition
● Financing
● Reorganization
● Bankruptcy
● Sale of assets
● Business transition
● Transfer of ownership
Any successor organization may continue to use information in accordance with this Privacy Policy unless otherwise required by law.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:
● Keep the website functioning
● Maintain account sessions
● Remember preferences
● Maintain shopping carts
● Detect abandoned carts
● Process checkout activity
● Prevent fraud
● Improve website security
● Understand website traffic
● Analyze customer behavior
● Measure campaign performance
● Attribute referrals and purchases
● Personalize content and offers
● Deliver relevant advertising
● Measure email and SMS engagement
● Troubleshoot errors
● Improve website performance

Cookies may be categorized as:
● Essential cookies
● Functional cookies
● Analytics cookies
● Advertising cookies
● Personalization cookies
You may manage cookies through your browser settings or available website privacy controls.
Disabling certain cookies may affect website features, login functionality, shopping-cart activity, checkout, personalization, or other services

9. ADVERTISING AND ANALYTICS

We may work with analytics and advertising providers to understand how visitors use our website and how they respond to marketing campaigns.
These providers may collect information using:
● Cookies
● Tracking pixels
● Tags
● Device identifiers
● Browser information
● IP addresses
● Campaign identifiers
● Purchase and conversion events
Depending on applicable law, some advertising-related disclosures may be considered “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged.
Where legally required, we will provide an appropriate method to opt out of targeted advertising or certain advertising-related data practices.

10. LOCATION INFORMATION

We may automatically collect approximate location information based on your IP address through services such as Cloudflare.
This information may include:
● Country
● State or region
● City
● Time zone
This is approximate information and is not precise GPS location data. We may use approximate location information for:
● Fraud prevention
● Website security
● Regional website settings
● Shipping-related functions
● Customer analytics
● Marketing segmentation
● Regulatory compliance
● Understanding our customer base

11. HOW WE PROTECT INFORMATION

Glow Research uses reasonable administrative, technical, and physical safeguards intended to
protect personal information.
These safeguards may include:
● Encryption in transit
● Secure website connections
● Access controls
● Password protections
● Limited employee and contractor access
● Secure hosting
● Fraud monitoring
● Security updates
● System monitoring
● Data minimization
● PCI-DSS-compliant payment processing through authorized providers
● Vendor-security requirements
However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and notifying us promptly if you believe your account or information has been compromised.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:
● Fulfill the purposes described in this Privacy Policy
● Process and document transactions
● Maintain customer accounts
● Provide customer support
● Prevent fraud
● Resolve disputes
● Enforce agreements
● Maintain security
● Comply with legal, accounting, tax, and regulatory requirements
Order and transaction records may generally be retained for approximately seven years or longer when required by law, litigation holds, tax obligations, dispute resolution, or legitimate business needs.
Marketing information may be retained while you remain subscribed and for a reasonable period afterward to document consent and ensure that opt-out preferences are honored.
We may retain deidentified or aggregated information for a longer period when it can no longer reasonably be linked to an individual.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:
● Request access to personal information
● Request correction of inaccurate information
● Request deletion of personal information
● Request a copy of personal information
● Request information about categories of information collected
● Request information about categories of recipients
● Opt out of certain targeted advertising
● Opt out of certain data sharing
● Restrict or object to certain processing
● Withdraw consent
● Opt out of marketing emails
● Opt out of marketing SMS messages
● Appeal the denial of a privacy request
● Be free from unlawful discrimination for exercising privacy rights
These rights may be subject to legal exceptions.
For example, we may need to retain certain information to:
● Complete a transaction
● Maintain legally required records
● Detect fraud
● Protect security
● Resolve disputes
● Comply with tax or accounting obligations
● Establish or defend legal claims
Submitting a Privacy Request
To submit a privacy request, contact us using the information listed at the end of this policy. We may need to verify your identity before completing the request. Verification may require information reasonably necessary to match your request with our records.
An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority and verification of the consumer’s identity.

14. STATE-SPECIFIC PRIVACY RIGHTS

Residents of certain states may have additional rights under applicable state privacy laws.
Depending on your state, you may have the right to request:
● Categories of personal information collected
● Specific pieces of personal information collected
● Sources of personal information
● Business or commercial purposes for collection
● Categories of third parties receiving information
● Correction or deletion
● Opt-out of targeted advertising
● Opt-out of certain sales or sharing
● Limitation of certain uses of sensitive personal information
● An appeal of a denied request
Glow Research will respond to verified requests as required by applicable law.
We will not unlawfully discriminate against you for exercising a privacy right.

15. CHILDREN’S PRIVACY

Glow Research products and services are intended only for adults who are at least twenty-one years of age.
We do not knowingly collect personal information from children under thirteen or intentionally offer products or services to minors.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has provided information to us should contact us promptly.

16. INTERNATIONAL USERS

Glow Research is based in the United States.
When you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or another country where our service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from the laws in your country.
Where required, we take reasonable measures intended to support lawful international data transfers.
You are responsible for determining whether purchasing products from Glow Research is permitted in your jurisdiction.

17. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.
Glow Research does not control and is not responsible for third-party:
● Privacy practices
● Security practices
● Content
● Products
● Services
● Terms and conditions
● Data collection
We encourage you to review the privacy policy of each third-party website before submitting personal information

18. DO NOT TRACK SIGNALS

Some web browsers transmit “Do Not Track” signals. Because there is not currently a universally accepted standard governing how websites should respond to these signals, our website may not respond to every Do Not Track setting.
Where applicable law requires recognition of a browser-based opt-out preference signal, we will process supported signals as required.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:
● Changes in our practices
● Changes in service providers
● New website features
● Changes in technology
● Legal or regulatory requirements
● Business developments
The updated policy will be posted on this page with a revised effective date.
When legally required, we may provide additional notice through email, website notices, or other appropriate methods.
Your continued use of the website after an updated policy takes effect constitutes acknowledgment of the revised policy.

20. CONTACT US

Questions, concerns, or privacy requests may be directed to:
Glow Research Operated by Glow Medical Peptides, LLC
Email: support@glowmedicalpeptides.com
Phone: 866-GLOWPEPTID
Mailing Address: 1309 Coffeen Ave Ste 1200 Sheridan, WY 82801
Website: Glow-Research.com
We are committed to reviewing and addressing legitimate privacy concerns in accordance with applicable law